Terms and Conditions

Man and Van Barking Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Barking provides removal, man and van and related services. By making a booking, using our services or permitting our personnel to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who requests or orders the services from Man and Van Barking.

We, us and our mean Man and Van Barking and any employees, drivers, porters, agents or subcontractors acting on our behalf.

Services means any transport, removal, loading, unloading, packing, furniture assembly or related services we agree to provide.

Goods means all items, belongings, furniture, equipment and materials which are the subject of the services.

Job means an individual booking or instruction for services on a particular date or dates.

2. Scope of Services

We provide man and van services, small and medium removals, collection and delivery of items, office and home moves, and associated loading and unloading within our service area and to other destinations in the United Kingdom by agreement.

The exact scope of each job, including the number of staff, size of vehicle, approximate duration, loading and unloading points and any additional services, will be agreed at the time of booking based on the information you provide.

We reserve the right to decline any booking which we reasonably consider unsafe, unlawful, impractical or beyond our resources or vehicle capacity.

3. Booking Process

Bookings may be requested by phone, online enquiry form or in writing. A booking is only confirmed when we have accepted your request and provided written or verbal confirmation of the key details such as date, time window, collection and delivery addresses, estimated duration, and price or pricing structure.

You are responsible for providing complete and accurate information at the time of booking, including but not limited to:

Full collection and delivery addresses and any access restrictions.

Approximate inventory of goods, including any unusually heavy, fragile or high value items.

Floor levels, lift availability, parking arrangements and any need for special equipment.

Any time constraints, building rules, or other relevant circumstances.

If the information you provide is inaccurate or incomplete, we may revise the price, adjust the services, or in serious cases cancel the job. Additional charges may apply where extra time, staff or journeys are required due to omitted or incorrect information.

4. Pricing and Estimates

Prices may be quoted as hourly rates, fixed prices or a combination, depending on the nature of the job. Any estimate given is based on the details provided by you and our experience of similar work.

If the job differs materially from what was described at the time of booking, we reserve the right to adjust the price. This includes but is not limited to:

Additional items not declared at booking.

Significant delays caused by access issues, waiting times or building restrictions.

Additional flights of stairs, long carries, or lack of suitable parking that was not disclosed.

Requests for extra services on the day, such as packing, dismantling or reassembly.

We will notify you as soon as reasonably possible if we believe extra charges will apply and explain the basis for any revised price.

5. Payments

Unless otherwise agreed in advance, payment is due in full on completion of the job and must be made before our team leaves the final address. We may at our discretion require partial or full advance payment, particularly for larger moves, long distance jobs or where additional resources are needed.

We may accept payment by cash or other mutually agreed payment methods. You must ensure that you are able to pay in the agreed form at the agreed time.

If payment is not made when due, we reserve the right to:

Apply reasonable charges for late payment and administrative costs.

Retain goods in our possession as security until payment is received in full, subject to applicable law.

Refuse to undertake or complete any further services for you until all outstanding sums have been settled.

6. Deposits

For some jobs we may require a deposit at the time of booking. Any required deposit amount and due date will be confirmed to you during the booking process.

Deposits are generally non refundable if you cancel the booking outside our cancellation policy, except where we are at fault or where otherwise required by law. However, at our discretion we may agree to transfer a deposit to a rebooked date if adequate notice is given and our schedule allows.

7. Cancellations and Amendments

You may cancel or amend a booking by giving us clear notice by phone or in writing. The following cancellation terms will normally apply unless otherwise agreed in writing:

If you cancel more than 48 hours before the confirmed start time, any deposit paid may be refunded or applied to a future booking at our discretion.

If you cancel within 24 to 48 hours of the confirmed start time, we may retain some or all of any deposit to cover lost work and administration costs.

If you cancel within 24 hours of the confirmed start time, you may be charged a cancellation fee up to the full estimated price of the job.

Amendments, such as changes to dates, times, addresses or scope of work, are subject to our availability and may result in revised pricing. If we cannot accommodate your requested changes and you choose to cancel, normal cancellation terms may still apply.

We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, road closures or safety concerns. In such cases we will endeavour to notify you as soon as possible and offer an alternative date or refund any deposit paid, but we will not be liable for any consequential loss.

8. Customer Responsibilities

You are responsible for:

Ensuring that adequate and lawful parking is available at both collection and delivery addresses, and for any parking charges or permits required.

Obtaining any necessary permissions, building access arrangements and lift bookings from property owners, landlords or managers.

Packing and securing your goods safely and suitably where you have chosen not to use our packing services.

Removing and safely handling any personal, fragile or valuable items that you do not wish us to carry.

Being present or appointing a responsible representative at both collection and delivery points to direct our team and sign any paperwork.

You must not ask our staff to do anything that is unsafe, illegal or outside the scope of the agreed services. We may decline to carry certain items, including hazardous materials, illegal goods, perishable food, animals or items that are excessively dirty or contaminated.

9. Loading, Transport and Delivery

Our team will take reasonable care in handling, loading, securing and unloading your goods. We may choose packing and lifting methods at our discretion, taking into account safety, time and the nature of the goods.

Delivery will be made to the address you have given us and to the nearest safe and accessible point within that address. We are not responsible for any delay or inability to deliver where access is restricted, dangerous or illegal. If we are unable to complete delivery due to circumstances beyond our control, we may charge for additional time, waiting, storage or redelivery.

10. Waste and Disposal Regulations

We are not a licensed waste carrier for general refuse unless expressly stated otherwise. We will not remove or dispose of household rubbish, builder's waste, hazardous materials or any items that would require a specific waste carrier licence, except where this has been expressly agreed in advance and complies with all applicable regulations.

You must not present waste or items for disposal as part of a normal removal job. If you request disposal services, we may refer you to an appropriate licensed carrier or agree a separate service subject to relevant law.

Where we do agree to remove items for disposal or recycling, you warrant that you have the right to dispose of those items and that they do not include hazardous, illegal or controlled materials. We may refuse to take any items we believe could breach waste, environmental or safety regulations.

11. Exclusions and Limitations of Liability

We will take reasonable care and skill in providing the services. However, our liability is subject to the exclusions and limitations set out in this section.

We will not be liable for any loss, damage or failure arising from:

Incorrect or incomplete information provided by you.

Pre existing defects, weaknesses or vulnerabilities in the goods.

Normal wear and tear, minor scratches, scuffs or dents arising from normal handling.

Damage to items that are not adequately packed by you, or which are inherently fragile or unsuitable for transport.

Loss or damage arising from weather conditions, road conditions, traffic, acts of third parties or events beyond our reasonable control.

We will not be liable for loss of profit, loss of business, loss of use, loss of data, consequential or indirect loss, whether arising in contract, tort or otherwise, even if we have been advised of the possibility of such loss.

Our total liability for any loss or damage to goods, whether arising from breach of contract, negligence or otherwise, shall not exceed the lower of the cost value of the goods or a reasonable replacement cost, subject to an overall cap which may be notified to you at the time of booking. You are strongly advised to maintain your own insurance for high value items or to request details of any cover we may be able to offer at additional cost.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot lawfully be limited or excluded.

12. Claims and Complaints

If you believe that any loss or damage has occurred as a result of our services, you must notify us as soon as reasonably possible and in any event within a reasonable period after completion of the job. You should provide details of the alleged loss or damage, supporting evidence such as photographs, and any relevant receipts or valuations.

We will investigate any complaint in good faith and may request access to inspect any alleged damage. Failure to notify us within a reasonable time may prejudice our ability to investigate and may affect any goodwill or discretionary payments.

13. Insurance

We may hold certain insurance cover appropriate to our business. However, this may not cover all types of loss or all values of goods. It is your responsibility to ensure that you have adequate insurance for your goods during loading, transit and unloading, particularly for valuable or irreplaceable items. We are not responsible for any shortfall between our liability and the value of your goods.

14. Data Protection and Privacy

We will collect and use personal information such as names, addresses and contact details for the purposes of managing bookings, providing services, handling payments and dealing with enquiries and complaints. We will take reasonable steps to keep your information secure and will not sell or disclose it to third parties except where necessary to deliver the services, process payments, comply with legal obligations or with your consent.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with our services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.

16. General Provisions

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

Any failure or delay by us in enforcing any right or remedy under these Terms and Conditions shall not be taken as a waiver of that right or remedy, and no waiver by us of any breach shall be considered a waiver of any subsequent breach.

We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. You are encouraged to review the current Terms and Conditions before confirming any new booking.

These Terms and Conditions constitute the entire agreement between you and us in relation to the provision of our services and supersede any prior representations, understandings or agreements, whether oral or written, relating to the same subject matter.



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Get More than Your Money’s Worth! Hire our Perfectly Priced Man and Van Barking Services in IG11

If you’d like to reap in all the great benefits of our man and van service in IG11, all for a price that won’t break the bank, then get in touch with us now! With our unique pricing system, we’ll give you a no-obligation quote which reflects your needs exactly, and we’ll never drop hidden fees into the mix to add to your stress. This affordability, combined with our exceptionally high standards and professional staff, means that you’ll get the best possible value with us no matter how much you need moving. Call our man and van Barking now for more!

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Barking Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 2 East St
Postal code: IG11 8EU
City: London
Country: United Kingdom

Latitude: 51.5361780 Longitude: 0.0770790
E-mail:
[email protected]

Web:
Description: Man and van moving companies across Barking, IG11 can never rival our qualified and trained professionals. Get in touch now and make a booking.
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