Privacy Policy

Man and Van Barking Privacy Policy

This Privacy Policy explains how Man and Van Barking collects, uses, stores and protects personal data relating to our man and van, removal, and transport services. It applies to all Man and Van Barking customers and prospective customers in our service area, as well as anyone who contacts us or otherwise interacts with our business.

Who This Policy Applies To

This Privacy Policy applies to all individuals who use, have used, or express an interest in using Man and Van Barking services in our operating area. It covers personal data processed in connection with enquiries, bookings, service delivery, payments, and follow-up communications, whether you contact us by phone, online form, or any other method.

Personal Data We Collect

We may collect and process the following categories of personal data, depending on how you interact with us:

Identification and contact details, such as your full name, address, service addresses for collection and delivery, and other relevant location details, as well as your preferred contact method. Booking and service information, including dates and times of requested moves, details about items to be moved, access information for properties, special instructions, and any correspondence relating to your booking. Payment-related details, such as the amount charged, payment method used, billing address, and transaction references. We do not store full payment card details if payments are handled via a secure payment processor. Communication data, including records of enquiries, complaints, feedback, and any other communications you send to us or that we send to you. Technical information, including basic device and usage information where necessary for running and improving any website or online booking tools, such as IP address, browser type, and visit logs.

How We Collect Personal Data

We collect personal data directly from you when you request a quote or make an enquiry, when you make or manage a booking, when you communicate with us by phone, text, online form, or other channels, when you provide feedback or make a complaint, and when you pay for our services through our chosen payment methods.

We may also receive limited personal data from third parties where this is necessary to provide our services, for example, from comparison or referral platforms where you have requested to be contacted by removal or man and van providers. In such cases, we process only the data required to contact you and provide the requested service.

Lawful Basis for Processing

We process personal data in accordance with the UK General Data Protection Regulation and related data protection laws. Depending on the context, we rely on the following lawful bases:

Contract: We process your data to provide a quote, set up and manage your booking, perform the move, communicate with you about the service, and handle payments. This processing is necessary to enter into and perform a contract with you. Legal obligation: We process certain information to comply with legal and regulatory requirements, such as record-keeping, tax, and accounting obligations. Legitimate interests: We may process your data for our legitimate business interests, such as managing our operations, improving services, preventing fraud and misuse, maintaining security, and handling general business enquiries and customer service. Where we rely on legitimate interests, we balance these against your rights and reasonable expectations. Consent: In some cases, we may ask for your explicit consent, for example, to send certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data to provide quotes and respond to your enquiries, to set up, confirm, and manage bookings for our man and van services, to plan and deliver the service, including route planning and coordinating pick-up and drop-off locations, to communicate with you about your booking, including reminders, updates, and any necessary follow-up, to process payments and manage invoices, receipts, and refunds, to handle queries, feedback, and complaints, to maintain business and financial records, including for tax and accounting purposes, to improve our services, operations, and customer experience, and to send you information about similar services you have previously used, where permitted by law and subject to your right to object.

Data Processors and Sharing

We may share personal data with carefully selected service providers who act as data processors on our behalf. These may include payment processing providers, providers of booking or scheduling systems, providers of email, telephony, or messaging services, and professional advisers such as accountants or legal advisers where necessary.

Where we use processors, they are only permitted to process your data in accordance with our instructions and solely for the purposes described in this Privacy Policy. They must implement appropriate technical and organisational measures to protect your data and must not use it for their own independent purposes.

We may also share personal data where required by law, regulation, or a valid request from a public authority, or in connection with legal claims, enforcing our contractual rights, or protecting our customers, staff, or property.

Data Retention

We keep personal data only for as long as is necessary for the purposes for which it was collected, including to provide our services, meet legal, accounting, or reporting requirements, and resolve any disputes.

As a general guideline, enquiry and booking information is typically retained for a reasonable period after your last interaction with us, to allow for repeat bookings and queries. Financial records and associated personal data may be retained for the period required under tax and accounting laws. Communications, complaints, and feedback may be stored for a period necessary to address issues, improve our services, and demonstrate compliance.

When personal data is no longer needed, we will securely delete or anonymise it, taking into account applicable legal obligations and technical feasibility.

International Transfers

Our core operations are based in the United Kingdom. If any of our processors or service providers transfer personal data outside the United Kingdom or the European Economic Area, we will take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or other approved mechanisms, so that your data continues to be protected in line with data protection laws.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to those staff and processors who need it to perform their duties, and using secure methods for storing and transmitting data wherever practicable.

While we work to safeguard your information, no system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of your data but are committed to continuously reviewing and improving our safeguards.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include the right to request access to the personal data we hold about you, the right to request that inaccurate or incomplete data is corrected, the right to request deletion of your personal data in certain circumstances, the right to request that we restrict the processing of your data in specific situations, the right to object to processing based on our legitimate interests, including certain direct marketing activities, and the right to request the transfer of your data to you or another organisation in a commonly used, machine-readable format, where applicable.

Where we rely on consent to process your data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing that took place before consent was withdrawn.

Exercising Your Rights

If you wish to exercise any of your data protection rights, you should contact us and provide enough information for us to identify you and understand your request. We may need to ask for additional information in order to verify your identity before responding. We aim to respond to all valid requests within the time limits set by data protection law.

You also have the right to raise concerns with a data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any significant changes will be reflected in an updated version of this Policy, which will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.



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If you’d like to reap in all the great benefits of our man and van service in IG11, all for a price that won’t break the bank, then get in touch with us now! With our unique pricing system, we’ll give you a no-obligation quote which reflects your needs exactly, and we’ll never drop hidden fees into the mix to add to your stress. This affordability, combined with our exceptionally high standards and professional staff, means that you’ll get the best possible value with us no matter how much you need moving. Call our man and van Barking now for more!

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Transit Van 1 Man 2 Men
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Contact us

Company name: Man and Van Barking Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 2 East St
Postal code: IG11 8EU
City: London
Country: United Kingdom

Latitude: 51.5361780 Longitude: 0.0770790
E-mail:
[email protected]

Web:
Description: Man and van moving companies across Barking, IG11 can never rival our qualified and trained professionals. Get in touch now and make a booking.
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