Terms and Conditions for Man And Van Barking
These Terms and Conditions set out the basis on which Man And Van Barking provides moving, transport, collection, and related services to customers. By making a booking, the customer agrees to be bound by these terms. They are designed to create a clear understanding of the service, the booking process, payment obligations, limitations of liability, and the rules that apply to any waste handling or disposal requested by the customer. These terms apply to all domestic and commercial jobs unless otherwise agreed in writing.
The expressions “we,” “us,” and “our” refer to the service provider, while “you” and “your” refer to the customer making the booking or receiving the service. The service may include loading, unloading, transport, furniture movement, item collection, and other agreed labour. Any quotation or estimate is based on the information supplied at the time of enquiry. If the actual job differs from the description, we may revise the price, timings, or resources required.
By using our man and van service in Barking or any related moving service, you confirm that you are legally capable of entering into a contract and that the information you provide is accurate and complete. We rely on your instructions, item list, access details, and any special requirements when planning the job. If any details are missing or incorrect, we may need to adjust the service on the day, which could affect the final cost or completion time.
All bookings are subject to availability. A booking is only confirmed once we have accepted your request and, where required, received any deposit or advance payment. Confirmation may be provided verbally, by message, or in writing, depending on the booking method used. We recommend that you check all booking details carefully, including the date, collection and delivery addresses, access conditions, item descriptions, and any agreed extras.
The booking process usually begins with a customer enquiry and a request for a quote. To provide an accurate estimate, we may ask for information such as the number of items, approximate size and weight, floor levels, lift access, parking restrictions, and whether any packing or dismantling is needed. If the information supplied changes before the scheduled date, you must tell us as soon as possible. Where a quotation is based on estimated labour time, volume, or access, the final charge may vary if the job takes longer or becomes more complex than expected.
We reserve the right to refuse or cancel a booking where the information given is misleading, where the job appears unsafe, unlawful, or outside the scope of our service, or where there are concerns about access, damage risk, or customer conduct. In addition, if the service requires special equipment, additional staff, or advance planning, the booking may be accepted only on specific terms. Any quoted arrival time is an estimate and may be affected by traffic, weather, operational delays, or factors outside our reasonable control.
Payment terms depend on the nature of the job and any prior agreement. Unless stated otherwise, payment is due in full upon completion of the service. For some bookings, a deposit or partial advance payment may be required to secure the date. Payments may be taken by bank transfer, card, cash, or another method agreed in advance. We may refuse to start or continue a job if payment arrangements are not satisfied or if previous balances remain unpaid.
Where a quote is provided in advance, it is based on the information supplied and on the assumption that the service can be completed within the agreed scope. Additional charges may apply for waiting time, congestion, extra labour, multiple trips, heavy or awkward items, stair carries, dismantling, packing materials, parking costs, congestion charges, tolls, or any other cost reasonably incurred in carrying out the job. If a customer requests a change to the agreed service on the day, we may update the price before proceeding.
Invoices, if issued, should be paid by the stated due date. Late or overdue balances may result in administration charges, interest, or debt recovery action where permitted by law. You are responsible for ensuring that your payment method is valid and that sufficient funds are available. If a payment is reversed, disputed without reasonable cause, or declined after the service has been delivered, you remain liable for the amount due and any reasonable costs incurred in recovering it.
Cancellations and amendments must be made as early as possible. If you need to reschedule or cancel a booking, you should notify us promptly so that we can release the time slot and adjust our planning. The amount refundable, if any, may depend on how much notice is given, whether staff have already been allocated, and whether any third-party costs have been incurred. Deposits may be non-refundable where stated at the time of booking or where the cancellation occurs after preparation has begun.
We may cancel or postpone a booking if circumstances beyond our control make performance impractical or unsafe. This includes severe weather, vehicle breakdown, road closures, legal restrictions, public emergencies, or other events that prevent us from delivering the service on time. If we cancel for reasons within our control, we will aim to offer an alternative date or a refund of any prepayment for the undelivered portion of the service. We are not responsible for indirect losses arising from a cancellation or delay.
If you are not present at the agreed time, fail to provide access, or cannot authorise the work, we may treat the job as cancelled by you and charge for any wasted attendance, waiting time, or costs already incurred. Similarly, if the load is materially different from the information provided and the job cannot be completed safely or within the agreed vehicle capacity, we may decline to proceed. In such cases, any wasted journey or labour charge may still apply.
Our liability is limited to the extent permitted by UK law. We will exercise reasonable care and skill in carrying out the service, but we are not responsible for pre-existing damage, concealed defects, unstable items, or losses caused by inaccurate information supplied by the customer. You should ensure that fragile, valuable, or sentimental items are suitably packed, protected, and declared before the move. Unless agreed in writing, we do not provide a specialist packing guarantee or insurance for items of exceptional value.
We will not be liable for delays or failure to perform where the cause is outside our reasonable control, including traffic congestion, road incidents, adverse weather, access restrictions, power outages, or actions of third parties. To the fullest extent permitted by law, we exclude liability for indirect or consequential losses, such as loss of profit, loss of business opportunity, loss of anticipated savings, or inconvenience arising from the service. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
For items that require lifting, stacking, dismantling, or moving through tight access points, you must tell us in advance of any risks. You are responsible for securing pets, children, and hazardous conditions at the premises during the service. If we believe an item is unsafe, too heavy for the available team, or likely to cause damage to property or injury, we may refuse to move it. Any assistance provided by the customer or a third party is at their own risk and under their own judgment.
Where the service includes removal of unwanted items, our waste regulations policy applies. We only handle waste that has been clearly identified and lawfully presented for collection. You must not include prohibited, hazardous, or regulated items unless this has been agreed in advance and can lawfully be transported. Examples of restricted materials may include asbestos, chemicals, solvents, gas cylinders, oils, clinical waste, batteries in bulk, pressurised containers, electrical items requiring special processing, or any other substance subject to specific disposal controls.
You confirm that any waste handed to us is your property, or that you have authority from the owner to arrange its removal. You also confirm that the waste does not contain concealed hazardous substances or prohibited items. If we reasonably suspect that items may breach waste law or create an environmental, health, or safety risk, we may refuse collection, segregate the items, or return them where practical. Any additional handling, storage, or disposal cost arising from inaccurate descriptions may be charged to you.
When waste is collected as part of a moving, clearance, or clearance-and-transport booking, the customer remains responsible for ensuring that items are presented in accordance with applicable law. You must not ask us to dispose of waste illegally or to ignore sorting, transfer, or recycling requirements. We will operate in line with relevant UK waste legislation and reserve the right to request further information about the contents or source of the waste where necessary. The customer indemnifies us against losses arising from unlawful waste disposal instructions.
If the job involves goods that are being transported rather than discarded, you should make sure that all items are appropriately boxed, wrapped, or secured to reduce the risk of movement in transit. We may decline to transport items that are wet, leaking, odorous, contaminated, or likely to damage other goods or the vehicle. Where possible, any special handling instructions should be given before the booking is confirmed so that the correct vehicle and team can be allocated.
You are responsible for ensuring that parking, access, and loading arrangements are lawful and available at the time of service. If permits, suspension notices, reception procedures, keys, codes, or access passes are needed, you must arrange them in advance unless we have expressly agreed to do so. Any fines, penalties, charges, or loss caused by the absence of suitable access or parking arrangements are your responsibility unless they arise from our own negligence.
These terms are governed by the law of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these Terms and Conditions shall be dealt with by the courts of England and Wales, unless mandatory law provides otherwise. If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce a right or remedy will not be treated as a waiver of that right or remedy.
We may update or revise these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking unless a later version has been agreed in writing. If you continue to use our man and van in Barking service after changes are made, you are deemed to accept the updated terms for any new booking. It is your responsibility to review the terms before confirming a new arrangement.
Where a customer acts on behalf of a business, organisation, landlord, or third party, that customer confirms they have authority to make the booking and to accept these terms on behalf of that entity. The customer making the booking will remain responsible for payment unless we agree otherwise in writing. Any variation to these terms must be confirmed by us in writing and signed or otherwise authorised by an authorised representative.
The headings in these Terms and Conditions are for convenience only and do not affect interpretation. References to any statute or regulation include amendments, re-enactments, and replacement legislation. If there is any inconsistency between a quotation, booking note, or message and these terms, these terms will prevail unless the later document expressly states that it overrides them. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these terms in full.